FAQ

Search below for product and application information, shipping details and finding out who to contact when you have a question. Our FAQ section is a great resource for those searching for information about Woodtone. Can’t find what you’re looking for? Contact us. 

Table Of Contents

Products

What types of products does Woodtone manufacture?

We manufacture both interior and exterior products. Our interior products such as wood, wall and ceiling paneling add warmth to any room. Our exterior products – siding, trim, soffits, posts, and corners – are manufactured for quality and durability outdoors.

What are your different product series and what makes them so unique?

  • RusticSeries are our fiber cement and engineered wood siding products that look like real wood. They were the first of their kind and have been around for nearly 20 years. Products come in 18 modern two-tone colors, with many unique applications. Available on Allura, LP and James Hardie, all products carry a 20-year warranty.
  • ColorSelect is fiber cement and engineered wood siding products. They are available in 20 solid colors and carry a 30-year warranty.
  • ColorGuard is a custom coating service that we offer. As the industry leader with over 40 years of experience in pre-finishing, we can custom coat virtually any substrate. Contact us to find out how we can help you find the best possible coating for your product.
  • Wall & Ceiling are tongue-and-groove wood paneling products ideal for interior walls and ceilings, exterior covered soffits or patio ceilings.
  • AbsoluteCedar is structural posts, engineered trim and tongue-and groove-paneling made from high-quality Western Red Cedar. Products have double the stability of most other softwoods and come with unparalleled industry-leading warranties.
  • RealWood is an exterior accessory line made of SPF (spruce/pine/fir) wood and comprised of RealTrim Treated, RealPost and RealCorner They arrive primed, ready for onsite installation.

What is Shiplap and in what applications can it be used?

Shiplap is factory primed, engineered, clear pine tongue-and-groove paneling that’s available for interior wall and ceiling applications only.

What’s the difference between your Traditional and FineLine Wall + Ceiling Collection products?

In our Traditional line, products feature a “v-groove” tongue-and-groove paneling profile. Available in seven color finishes. FineLine products feature a “square-edge” or “penny gap” tongue-and-groove paneling profile. Available in six color finishes.

What’s your Home Visualizer platform and how does it work?

Our visualizer is an innovative, interactive platform that lets you choose a sample image or upload your own image so you can test out what our products would look like in the color of your choice. You can save your work, share it with others or use it to make your samples ordering easier.

I’d like to order some samples. Can I do that online and is there a cost for that?

Samples are a great way to discover what your color preferences are and how certain shades work with your existing décor. You can order samples online here. A small fee is charged to cover shipping costs.

I’d like to know more about your products before I order anything. Who can I talk to?

We’d love to help. Please reach out via our chat function or phone us toll-free at 800.663.9844.

Where can I buy your products?

To find the closest retailer to you, please click here for our map.

Installation

Are your products DIY-friendly?

Depending on your skill level, many of our products are DIY-friendly. Before beginning any installation project, we recommend that you get in touch with us first so we can determine the degree of difficulty that may be associated with it. Check out our resource center for installation information.

I want to ensure the installation quality. Do you have a list of trusted tradespeople that you work with?

We have partners in many different areas in North America. Give us a call at 800.663.9844 to find out more specific information.

Do you have any online materials, like a brochure, that I could download to get more information about your products?

Our resource center is where you’ll find plenty of information about Woodtone products, including downloadable catalogs, brochures, care and maintenance specifics, installation instructions and warranty details.

Could I see some of your products that have been installed in my area?

Please contact us for more information and to make arrangements. You can reach us by email at (info@woodtone.com. Our toll-free number is 800.663.9844.

Ordering & Shipping

How long does it usually take from the time that I choose a product until I receive it?

Your lead time will depend on essentially three factors: what products you’re ordering; how much product you’re ordering; and where you’re located. We send products all across North America on a weekly basis and our goal is to help make the ordering and shipping process as easy as possible for our customers. Please reach out for more information.

I’ve already placed my order. Can I get an update on production?

No problem. We’d be glad to provide you with an update. Just reach out via email (info@woodtone.com). Don’t forget to include your order information including your name, order date, and order number.

Warranty & Support

I live in a climate where climates, temperatures and conditions can really vary. Do your products stand up to the elements?

Woodtone products were made to stand up to the elements – guaranteed! We’ve got product installed everywhere in North America, from icy Alaska to sun-baked Florida.

Is there a certain time of year when only exterior work can be done – like summer, for example? Or can it be done anytime?

Because many of our products are prefinished, you can install our exterior products at any time of year.

What kind of warranty do your products carry?

We stand behind our products with warranties ranging from 10 to 30 years across different product lines. For more information on a specific product, please visit our individual product pages. You can also reach out to us via live chat, email (info@woodtone.com) and by calling our toll free number at 800.663.9844.

What happens after the 20-year coating warranty is up on RusticSeries? Do I need to repaint?

We’ve developed a top coat to rejuvenate your RusticSeries siding. RusticClarity is a tinted top coat that can be applied to your siding, ensuring that you’ll be able to preserve the two-tone look you love.

I have a big commercial project coming up and I’d like more information about some of your products and services. Do you provide volume discounts? And who is the best person to talk to about a commercial purchase?

We have a dedicated commercial and multi-family team that will help create a customized quote for your large project. Not only will they be able to recommend the best products for your project, but they’ll also be able to answer other questions you might have regarding volume purchases and commercial shipments.

What are some of the big commercial companies that you’ve worked with?

We partner with many retail companies across North America including Dunkin Donuts, Long John Silvers, Starbucks, Panera, Mark’s Work Warehouse and more.

Commercial

I have a big commercial project coming up and I’d like more information about some of your products and services. Do you provide volume discounts? And who is the best person to talk to about a commercial purchase?

We have a dedicated commercial and multi-family team that will help create a customized quote for your large project. Not only will they be able to recommend the best products for your project, but they’ll also be able to answer other questions you might have regarding volume purchases and commercial shipments.

What are some of the big commercial companies that you’ve worked with?

We partner with many retail companies across North America including Dunkin Donuts, Long John Silvers, Starbucks, Panera, Mark’s Work Warehouse and more.

In the community

I’m interested in working at Woodtone. What kind of job opportunities do you have and how would I apply for a position?

We would love to hear from you. Please visit our careers page for more information on available positions. You can also send us your resume by email at careers@woodtone.com.

What kind of work do you do in the community? And do you offer sponsorships or partner support?

We love getting involved in our communities and we’re very proud of the work that we’ve done over the years. Our people and culture team evaluate all opportunities for community sponsorship. To be considered, please send an email with details of your request to culture@woodtone.com.

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